Warranty and Guarantee - Pleats Curtains & Blinds

PLEATS.CA WARRANTYWarranty and Guarantee

Product & Installation

We offer a 5 year limited warranty on all our drapery products. This warranty covers the mechanisms, hardware and components. The warranty also covers motorization components such as the remote, smart hub, and battery for up to 2 years from the date of installation.

This warranty does not cover replacements for fabric wear and tear or stains from regular use. The warranty does not cover pilling, which is a result of normal wear, nor fading, which can be caused by overexposure to sunlight.

Each sale and installation is tracked on our system, so call or email us to see if your defective or damaged mechanism is covered under our warranty. This limited warranty covers only the original purchaser of the product. The limited warranty is not transferable to subsequent owners or purchasers of this product.

This warranty does not include:

  • Any condition resulting from other than ordinary residential wear or any use for which the product was not intended
  • Any condition resulting from incorrect or inadequate maintenance or care
  • Damage resulting from misuse, abuse, negligence, accidents
  • Normal wear and tear
  • Dissatisfaction due to buyer’s remorse
  • Alta Window Fashions or Hunter Douglas Products

For all curtains and shades, installation cost is covered for the 1st year of the product installation. After the 1st year, when product fails or needs a warranty claim, the reinstallation is not covered under warranty. Discounted trip charges are as follows:

  1. Reinstallation of curtains $75 +GST
  2. Reinstallation of blinds and shades $50 +GST

For cases where product has been damaged resulting from misuse, abuse, negligence, accidents, or other reasons for taking off and reinstallation the curtains/shades, trip charges are as follows:

  1. Reinstallation of curtains $100 +GST
  2. Reinstallation of blinds and shades $80 +GST
For blinds products see below for warranty details:

As a customer of Pleats, to process a warranty claim simply call us at 587-200-8100.

Satisfaction Guarantee

If you are not completely satisfied with your choice of fabric or style, we offer a satisfaction guarantee program for products within 60 days of installation. You may purchase new curtains or blinds for the same sized window for 80% of the retail price. For more information, please visit our showroom or call us at (587) 200-8100.

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